Hi Sheila:
Thank you for your review. We appreciate your feedback. They are opportunities for us to improve on our products or service. I am really sorry to hear that the shock function on the collars are not working, and I will contact you directly to follow up. We also did not receive any of your emails or we would have gotten in touch with you sooner.
We want all our customers to be happy with their purchase and will do our utmost best to resolve any issues. If any of our products is found to be defective, we will send a replacement where possible. If a replacement is not possible, we will issue a full refund for your purchase. We fully stand behind our 60-day Satisfaction Guarantee which starts from the day you receive your purchase.
Wesley