Thank you for your review. We appreciate all feedback as they will help us continue to improve our products and service for all our customers. We stand by our 60-day guarantee for all our products and will provide free replacements for any defective items or full refunds for any returns. Our supplier/manufacturer does not have any data about our customers' purchases and so, I hope you can understand they could not be too helpful for any issues that arise. We are the seller and we assume that responsibility. I will reach out to you offline to provide you a satisfactory resolution. Guaranteed.
Wesley.